Thank you for shopping at GRIP Autocross. We value your trust and aim to offer you a hassle-free shopping experience. Here is our return policy:
1. Giveaway Entries:
- All sales related to giveaway entries are final.
- Once you’ve made a purchase for a giveaway entry, it signifies your commitment to participate in the giveaway. As a result, there will be no refunds for giveaway entries under any circumstances.
2. Other Merchandise:
Return Eligibility: Merchandise must be returned in its original condition, unworn, unaltered, and free of damages by the customer.
Return Window: To be eligible for a return, your merchandise must be returned within 30 days of the purchase date. Returns made beyond this time frame will not be accepted.
Return Process: To initiate a return, please email customer service at [your email address] with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Refunds: Once we receive your returned item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exceptions: Some items may be non-returnable or may have specific return conditions. Please check the product description for any exceptions before making a purchase.
4. Exchanges: If you wish to exchange a product due to size, color, or other reasons, please reach out to our customer service at [email protected]. The exchange is subject to product availability.
5. Damaged or Faulty Items: If you receive a damaged or faulty item, please contact us immediately at [email protected]. We will provide instructions on how to proceed. Damaged or faulty items must be reported within 7 days of receiving the order.
6. Questions: If you have any questions regarding our return policy or about a specific return, please contact our customer service team at [email protected].